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Frequently Asked Questions

What is a memory movie?
Memory movies (also known as montage videos or scrapbook videos) combine your photographs with your favorite songs to create a compelling video presentation. The photos are animated using panning and zooming, giving old images new life. If you would like, in addition to photographs, you can also include clips from your family videos. Memory movies are great to show at parties -- such as weddings, bar/bat mitzvahs, and graduations -- and are perfect gifts for any occasion! To view samples of our work, click here.

How long is a typical video?
Memory movies are between five and twenty minutes long. This is the perfect length to keep viewers captivated.

How long does it take you to create a memory movie?
Each project is usually completed in two to four weeks. However, the time it takes us to create your video depends on a variety of factors. If you need your video in less than a week, this may be possible for a rush order fee. For an estimate of how long your project will take to complete, please contact us.

How do I plan my memory movie?
In short, you select the photographs that you want to use, put them in order, pick songs, and decide on titles. For detailed planning information, refer to the 'Planning Guide'.

How do I select music?
You should use songs that are meaningful to you and fit the mood of the photos. You can either provide your songs to us on CD or have us purchase them on your behalf for $3 per song. Click here for a list of song suggestions.

Is it safe to send you my photos?
Yes, we assure you that sending your photos is very safe. Please make sure that your photos are packaged securely with bubble wrap and that you use a reliable carrier that provides a tracking number such as Airborne, FedEx, or UPS. If you send your photos through the US Postal Service, use Express Mail or Priority Mail.

Do I have to send my photos in the mail?
No, you do not. You can also scan your own photos and send us the image files.

What are the specifications for scanning my photos?
Photos should be scanned in JPEG format and named by three-digit numbers according to the order that you wish them to appear in the video. For example, you would save the first photo as 001.jpg, the second 002.jpg, etc.  You should set the resolution of your photos according to the following guide:

• For photos 3 to 5 inches wide, scan at 300 dpi
• For images 1.5 to 3 inches wide, scan at 600 dpi
• For images larger than 5 inches wide, scan at 150 dpi
  

You can burn your photos onto a CD and send them in the mail, or send your photos through e-mail.  Contact us for instructions on how to e-mail your photos.

Can I include video clips along with my photos?
Yes! Each video clip costs $10 extra and should be under two minutes in length. Each clip must be clearly marked. Clips can be submitted on VHS, VHS-C, Digital 8, Hi-8, or 8mm tapes.

How can I present my video?
Your video can be presented on either a television set or on a projection screen.  A television is fine for small groups, but using a projector is preferable if you are presenting your video in a large hall. To present your video on a projection screen, you would have to rent an LCD projector connected to a VCR or DVD player. 

Are the DVDs that you burn compatible with my DVD player? The DVDs that we create are burned on DVD-R media, which is compatible with the vast majority of home DVD players. To check compatibility for your specific player, visit http://www.apple.com/dvd/compatibility/ or http://www.dvdrhelp.com/dvdplayers.php. 

How do you accept payment?
We accept payment through any major credit card using PayPal.  You will be sent an e-mail invoice after your order has been placed. If you prefer, you can also pay by check or money order.

Is your work guaranteed? 
Yes, if there is a problem with your video that is a result of our error, just contact us within a week of the time that you received it and we will fix your video and send you new copies as soon as possible.

Why should I choose MemoryMovie.com over its competitors?
MemoryMovie.com provides a professional product and personalized service and that we believe to be unparalleled. While some companies simply transfer your photos to video, we view it as a creative process and pay special attention to making each photograph come alive on the screen. We are one of the only photo montage companies to animate your photos with panning and zooming at no additional charge. Additionally, each photo that you send us is cropped, color corrected, redeye reduced, separated by a transition. If you have a question, just send an e-mail message or give us a call and we will respond to you almost immediately.

What if my project doesn't fit into one of your packages?
If your project does not fit into one of our packages, please contact us for a price quote. Chances are that we will be able to accommodate you. In addition to creating photo montage videos, we are also able to do other video editing projects.

Do you work with customers in Canada?
Yes, we are happy to work with customers in Canada. However, please note that all pricing is in U.S. dollars. The currency can be converted when paying through PayPal. 

I am interested in ordering a video! Now what?
Fill out an inquiry form and we will get back to you as soon as possible to discuss your project.